You can book directly through our website, or contact us via e-mail at info@departamentoslavela.com

Yes, you need a credit card for all reservations. If you make a non-refundable reservation, the establishment can make the payment after 48 hours from the confirmation of the reservation until the date of entry.

In case of canceling your reservation, you must notify us at least 72 hours before to avoid cancellation charges. If you notify us outside this period, you will be charged one night. This policy is only for reservations made directly with us. If you make the reservation through another page, you must consult the cancellation policies corresponding to the website used.

The apartments are located in a building that has Wi-Fi, cable TV, lift, security box in the room, kitchen equipped with crockery and utensils (basic), and uncovered parking 100 meters away from the building (no connection).
The building does not have a doorman or reception, so if you need assistance you should contact the telephone numbers published on our website.

Breakfast is not included. It can be contracted and paid for at an extra cost at Alto Andino Hotel if you wish.

The apartments do not have cleaning service included every day. A free cleaning service is included only for those stays of 7 days or more. If you wish, you can hire a separate cleaning service, which costs between USD 13 and USD 22, depending on the type of apartment hired.

Yes, the apartment is delivered with bed linen and towel set at the time of admission. It is not changed or replaced during the stay. Replacement is only made if you request the cleaning service with charge.

The size of the beds is 190 centimeters by 80 centimeters, which is the standard measurement.

The floors of the apartments are tiled, they do not have carpet in the dining room or in the bedrooms.

The departments are committed to helping you stay connected. Internet access is available, free of charge, so you can surf the entire building. Connectivity is shared so connection may vary due to data usage.